Canonical URL: https://elacelerador.es/en/acquisition/sales-messages-based-on-customer-intent/ --- description: Research buying intent, organize sales messages and measure qualified actions without confusing attention with demand. title: Sales messages based on customer intent image: https://elacelerador.es/images/social/v1/sales-messages-based-customer-intent-816d7cd7971274da07a9cb21c2e9fa40.jpg --- 1. [Home](https://elacelerador.es/en/) 2. [Acquisition](https://elacelerador.es/en/acquisition/) # Sales messages based on customer intent A practical method for turning buying situations into consistent messages, from the first promise to the action that shows commercial intent. By [Marian Vasile](https://elacelerador.es/en/author/marian-vasile/) 13 October 2026 at 03:37 CEST 5 min read [ Add as preferred source ](https://www.google.com/preferences/source?q=elacelerador.es&utm%5Fsource=elacelerador.es&utm%5Fcampaign=elacelerador.es) Share [ ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Felacelerador.es%2Fen%2Facquisition%2Fsales-messages-based-on-customer-intent%2F%3Futm%5Fsource%3Dlinkedin%26utm%5Fmedium%3Dsocial&utm%5Fsource=elacelerador.es&utm%5Fcampaign=elacelerador.es "Share on LinkedIn. 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Preview requests: 0") ![Pencil shavings on an open notebook](https://elacelerador.es/images/variants/v1/mensajes-comerciales-basados-intencion-cliente-virutas-lapiz-sobre-cuaderno-abierto-w1280.webp) Archive photograph. Illustrative use for the article topic. Photo: [CC0 1.0](https://commons.wikimedia.org/wiki/File:Pencil%5Fshavings%5Fon%5Fa%5Fnotebook%5F%28Unsplash%29.jpg?utm%5Fsource=elacelerador.es&utm%5Fcampaign=elacelerador.es) **In this report** 1. [One following signal can accompany different relationships](#article-section-one-following-signal-can-accompany-different-relationships) 2. [Reasons for interest extend beyond the sales step](#article-section-reasons-for-interest-extend-beyond-the-sales-step) 3. [Research separates the literal question from the pending decision](#article-section-research-separates-the-literal-question-from-the-pending-decision) 4. [The promise retains its conditions beyond the request](#article-section-the-promise-retains-its-conditions-beyond-the-request) 5. [A qualified action is defined before counting outcomes](#article-section-a-qualified-action-is-defined-before-counting-outcomes) 2 figures * [Spain 2024: social following accompanies purchases, consideration and other relationships](#article-figure-1) * [IAB Spain 2024: four stated reasons for following brands](#article-figure-2) [Download data (CSV)](https://elacelerador.es/en/download.csv?article=%2Fen%2Facquisition%2Fsales-messages-based-on-customer-intent%2F) Chart values, table cells, source references and the report revision date. A pricing-page visit can belong to a person comparing, a customer checking terms or somebody researching without a pending purchase. Calling everybody ready to buy can increase contact pressure and commercial work without clarifying demand. Intent-based messaging preserves the difference between an observed signal and a decision somebody expresses. Intent changes with the task. One recipient can need category understanding, compatibility information or preparation for internal approval. The commercial explanation connects that state with an available promise, a page developing it and an appropriately sized action. Precision means offering information through which people can locate their need rather than claiming greater personal knowledge. ## One following signal can accompany different relationships The third-quarter 2024 GWI and DataReportal series published through Statista records 21.5% of Spanish internet users aged 16–64 following companies or brands they purchase from and 17.9% following brands they consider purchasing from. Both types can coexist. The question describes followed accounts rather than a visitor’s current readiness to buy. The data behind the story ### Spain 2024: social following accompanies purchases, consideration and other relationships Internet users aged 16–64, GWI online panel, third quarter 2024\. Four selected account types. Follows this account type Tap or hover for details. All values are also available in the data table. Expand notesCollapse notes **Sources:** Statista; GWI / DataReportal Digital 2025 Spain: original report referenced by Statista, p. 95 GWI / DataReportal / Statista. Digital 2025 Spain p. 95 is referenced in the statistic; N is unpublished. Multiple responses and overlapping types must not be added or treated as a consideration-to-purchase funnel. This does not identify a person’s state, B2B leads or contact permission. Explore the data table Scroll left or right to see all columns __Spain 2024: social following accompanies purchases, consideration and other relationships (%)__ | Category | Follows this account type | | ------------------------------ | ------------------------- | | Brands already purchased from | 21.5% | | Brands considered for purchase | 17.9% | | Contacts relevant to work | 19.3% | | Influencers or other experts | 26.5% | National data provides a reason not to treat following as one commercial intent. The local operation needs sufficient signals for its own question. Where state is unknown, informational continuation lets recipients express their needs. The absence of that answer remains unknown rather than becoming a permanent label. ## Reasons for interest extend beyond the sales step In March 2024, IAB Spain and Elogia asked 275 brand-followers why they followed. Seeking information or understanding current events received 61%, entertainment 52%, and following the professional market 20%. Statista records multiple responses within a narrower base and different question from GWI. The data behind the story ### IAB Spain 2024: four stated reasons for following brands 275 brand-followers aged 12–74, CAWI survey in March 2024\. Four selected reasons. Mentions the reason Tap or hover for details. All values are also available in the data table. Expand notesCollapse notes **Sources:** Statista; IAB Spain / Elogia: original author report, public mirror; methodology p. 5, question p. 43 IAB Spain / Elogia / Statista. Original p. 43 confirms question and base; p. 5 explains online panels and AIMC EGM weighting. Multiple responses must not be added. This describes neither Spain’s entire population nor individual intent, sales or campaign performance. Author report PDF on a public mirror. Not a trend comparison with GWI. Explore the data table Scroll left or right to see all columns __IAB Spain 2024: four stated reasons for following brands (%)__ | Category | Mentions the reason | | ------------------------------------------- | ------------------- | | Information or understanding current events | 61.0% | | Entertainment | 52.0% | | Inspiration | 42.0% | | Following the professional market | 20.0% | The messaging consequence is declaring the work offered. A method explanation can serve learning, a compatibility condition can help another person reject an option, and a proposal can enable a request for help. Calling every interaction commercial erases those differences and obscures demand the operation can serve. ## Research separates the literal question from the pending decision The GOV.UK user-needs guide recommends investigating goals, current processes and difficulties while retaining internal opinions as assumptions. In this commercial analysis, an authorized inquiry informs a general decision category; the conversation is not published and motives the person never expressed are not assigned. Pricing questions can accompany feasibility, comparison or approval. Feature questions can reveal an operational dependency. Learning which decision follows the answer supplies more information than inventing an extensive profile. When only a team hypothesis exists, its status remains visible in scope and budget decisions. The guide to identifying content needs connects explanations with tasks and purpose. Its setting is GOV.UK rather than a commercial conversion study. Applying it here means selecting information serving a particular decision rather than treating every catalog capability as an assumed need. ## The promise retains its conditions beyond the request The message explains what is possible and under which condition. The page develops operation, limits and evidence; the action states the delivery and commitment requested. Identical wording does not establish continuity: a specific campaign can lose meaning when its destination requires reconstruction among every product capability. Confirmation and first response retain the situation. The owner receives context needed to continue rather than an entire personal history. With several participants in a purchase, use and economic commitment can require different explanations retaining the same limits. Internal discussion must not accidentally expand the offer. Relevance ends when the task is resolved or conditions change. Inferred interest does not replace applicable contact or data-processing conditions. Setup messaging can help before initial use and become redundant afterward. Retiring an outdated version protects commercial work another formulation could not repair. ## A qualified action is defined before counting outcomes An action can qualify through compatible need and willingness to continue under a stable criterion. Its rate divides unique actions by eligible visits able to complete the journey when that is what is observed. A visit is not called exposure, nor a download a customer. Comparisons retain equivalent production, distribution and support-cost boundaries. The window lets the process mature and shows pending, rejected and completed outcomes with counts alongside rates. Review page loading, offer and subsequent response before changing wording. If message, channel and destination change together, results describe the observed combination rather than establishing that one sentence caused improvement. A clarification can reduce unsuitable contacts while also lowering total volume. Decisions depend on addressable needs and subsequent work rather than always selecting the largest column. Messaging merits expansion when a deliverable promise connects with a decision the audience recognizes. When the offer is understood and still unwanted, investigate the value of change rather than asserting intent the data never established. [Back to top ↑](#article-top) ## In this article ### Sources and documents * [Guidance on user needs](https://www.gov.uk/service-manual/user-research/start-by-learning-user-needs?utm%5Fsource=elacelerador.es&utm%5Fcampaign=elacelerador.es) * [Guidance on identifying content needs](https://guidance.publishing.service.gov.uk/writing-to-gov-uk-standards/plan-manage-content/identify-user-needs/?utm%5Fsource=elacelerador.es&utm%5Fcampaign=elacelerador.es) * Statista * [GWI / DataReportal Digital 2025 Spain: original report referenced by Statista, p. 95](https://datareportal.com/reports/digital-2025-spain?utm%5Fsource=elacelerador.es&utm%5Fcampaign=elacelerador.es) · GWI / DataReportal / We Are Social / Meltwater * [IAB Spain / Elogia: original author report, public mirror; methodology p. 5, question p. 43](https://forodepacientes.org/wp-content/uploads/2024/06/estudio-anual-iab-spain-redes-sociales-2024-vreducida-1.pdf?utm%5Fsource=elacelerador.es&utm%5Fcampaign=elacelerador.es) · IAB Spain / Elogia Share [ ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Felacelerador.es%2Fen%2Facquisition%2Fsales-messages-based-on-customer-intent%2F%3Futm%5Fsource%3Dlinkedin%26utm%5Fmedium%3Dsocial&utm%5Fsource=elacelerador.es&utm%5Fcampaign=elacelerador.es "Share on LinkedIn. 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Preview requests: 0") ![Portrait of Marian Vasile](https://elacelerador.es/images/variants/v1/marian-vasile-autor-acelerador-retrato-w320.webp) [LinkedIn](https://www.linkedin.com/in/nairamelisav/?utm%5Fsource=elacelerador.es&utm%5Fcampaign=elacelerador.es) About the author ## [Marian Vasile](https://elacelerador.es/en/author/marian-vasile/) Marian Vasile is a MarTech and growth professional. His work spans product marketing, SEO, paid advertising and deep online tracking, including behavioral analytics and attribution. **In this report** 1. [One following signal can accompany different relationships](#article-section-one-following-signal-can-accompany-different-relationships) 2. [Reasons for interest extend beyond the sales step](#article-section-reasons-for-interest-extend-beyond-the-sales-step) 3. [Research separates the literal question from the pending decision](#article-section-research-separates-the-literal-question-from-the-pending-decision) 4. [The promise retains its conditions beyond the request](#article-section-the-promise-retains-its-conditions-beyond-the-request) 5. 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